Accounts Receivable Team Lead (Supplier Credits)

The Accounts Receivable (Supplier Credits) Team Lead is responsible for the daily management of the Manila supplier credits team including performance management and adherence to quality work & deadlines. The role will conduct regular coaching sessions for the supplier credits team to continually develop knowledge and skill sets

• Daily management of the Manila supplier credits team including performance management and adherence to quality work & deadlines
• Regular coaching sessions for the supplier credits team to continually develop knowledge and skill sets
• Training new starters and assisting with the onboarding process
• Ensuring the supplier credits team workload is managed efficiently
• Leading an effective program of continuous improvement, ensuring clear communication and alignment between departments including buying, customer care, operations, and finance
• Ensuring compliance with terms, policies and procedures
• KPI Reporting to the head office
• Ad Hoc duties as required by management

• At least 2 years’ experience as a team lead ideally in a BPO and e-commerce environment
• At least 2 years’ experience in onboarding and training
• Strong organisational skills and ability to prioritise workload to meet tight deadlines in a fast-paced and dynamic work environment
• Intermediate level MS Word and Excel
• Knowledge in finance, business or accounting would also be beneficial for this role
• Must be a fast-learner who could easily study and understand the team’s training materials
• Must have a sociable personality who is able to jive with a “young” team and is patient in helping both the new and old members of the team
• Must be good with directions and is capable of bringing out the team’s potentials
• Must have excellent written and verbal English communication skills
• Must be willing to work in an early morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.