Administration Assistant

The Administration Assistant is responsible for providing Operational support for suppliers, carriers, and warehouses and internally in order to support the growth of our company.

• Using strong relationship building, communication, and negotiation to improve existing processes
• Maintaining accurate and effective communication between all teams, suppliers, and carriers in order to effectively resolve issues
• Identifying problems within current processes and not only providing your own suggestions, but also taking ownership of end to end implementation
• Monitoring and analysing competitor and industry behaviours
• Use SQL / Excel, route cause analysis, and direct customer feedback to drive continuous improvement
• Work collaboratively with multiple teams to implement new ideas and to fulfil internal and external customer expectations
• Providing any additional support to the Operations team or otherwise as directed by management
• Train and educate a large supplier base on how to effectively and efficiently use our system to optimise the customer experience
• Assist in cross department projects in order to improve overall supplier performance

 

• At least two (2) years of experience in performing the date entry and/or administrative tasts
• Experience in the retail or ecommerce industry is an advantage
• Previous experience in customer and/or supplier relationship management is essential
• Able to multitask and prioritize workload in a fast pace environment
• Proactive approach to complete tasks and lead initiatives
• Effectively cope with change and is energized by tough challenges
• Outstanding English communication skills (verbal, written, presentations)
• Microsoft Excel – Minimum of Intermediate Level, but Advanced preferred
• Experience using SQL, an advantage
• Must be a great problem solver
• Must have a high level of attention to detail around processes or systems (Must have)
• Must have the ability to partner with a diverse group of people and a positive outlook
• Must be willing to work in Bonifacio Global City, Taguig City; Early morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.