Administrative Assistant

The Administrative Assistant will be responsible for all administrative-related functions; with a thorough understanding of all clerical processes and will be accountable for the team’s guidance in following and adhering to the established process.

• Transcription of minutes of meeting and letters as dictated
• Produce correspondence including meetings and various forms of communication in a timely manner without errors
• Respond to CRM (Community Relationship Management) which includes preparation of documents for agendas and meetings, and other administrative work with prompt attention and accuracy
• Producing various documents and reports for the CRM and customers when required
• Ensure all documentation required are prepared and delivered within established deadlines
• Demonstrate excellent customer and team member service reflecting on the client’s values
• Ensure that all fees are accurately charged as per client policy
• Ensure that the requirements of the client’s policies and procedures are implemented and maintained
• Preparation of meetings on behalf of managers and ensuring that they are well prepared with all relevant documents and information in conducting meetings
• Keep diary management up-to-date
• Organize, store, and archive paperwork in line with the client’s requirements
• Communicate with stakeholders and staff members with empathy, compassion, and professionalism
• Make sure all documentation leaves the office within strict pre-established deadlines
• Any other task/duty as directed by client/management

• Candidate must possess at least a Bachelor’s College Degree
• At least 2 to 3 years of relative work experience in administrative capacity and other related field
• Relevant experience in data entry and file maintenance, transcription, delivering customer service, report collation, and writing
• Accurate and effective client meeting and diary management
• Deliver high level of data accuracy and high data entry key stroke (at least 35 wpm)
• Proficient with Microsoft Office applications particularly Microsoft Word 2007, and Microsoft Outlook
• Strong familiarity and working knowledge with BCMax, Softlog, and RedMap is desired
• Must have strong attention to detail, can work well under pressure
• Has excellent time management and prioritization skills
• Excellent verbal and written communication skills
• Ability to be flexible to changing demands and challenges and exercise initiative
• Exercise empathy and diplomatic exchange in all working relationships

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.