Admissions Officer (Theological School)

The Admissions Officer serve as first-line responders to prospective student inquiries. They assess the interest level and program preferences of prospective students, sort them (eg. “hot leads,” “warm leads,” “cold leads”), and provide responses appropriate to their questions and interest. Admissions Officers are experts in navigating gordonconwell.edu and directing prospective students to the right digital resources for their questions and interests.

• Research the school’s website and provide continual feedback for areas of the website that are confusing, inconsistent, or incorrect; as well as areas that are particularly effective digital resources.
• Reach out to incoming digital inquiries via email or LiveChat and funneling phone calls to the campus-based Admissions teams.
• Monitor and respond to LiveChat conversations in real-time.
• Refine a central repository of FAQs.
• Plan, support, and participate in digital recruiting events (webinars, digital “Preview Day” events, digital college fairs, etc.)
• Other duties as assigned 

• At least 2 years sales or customer service experience required
• Excellent verbal and written communication skills
• Detail oriented and creative issue-resolution
• Data entry experience preferred
• Able to quickly learn and use new software programs, and be comfortable interacting with multiple technology tools
• Ability to consistently perform routine administrative tasks with minimal supervision
• Strong interpersonal skills and must appreciate and look forward to interacting with a diverse range of individuals
• Communicate effectively, both orally and in writing
• Meet and exceed customer service standards and procedures
• Time management principles and practices
• Available institutional resources and programs
• Understand admissions standards, policies, procedures, and student forms
• Processes and regulations in the admissions and matriculation process
• The person for this role must be willing to work Monday to Friday, full time graveyard shift
• This person will also work from home temporarily, with a permanent office address located in Bonifacio Global City, Taguig City

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.