The After Sales Service Consultant manages changes, payments, amendments, administration of bookings and associated needs of customers travelling to destinations offered. You will be expected to manage customer needs after they have converted via both email and inbound calls on a daily basis. This includes inbound call handling, outbound calls to customers who have made queries and email responses to customer queries.
Responsibilities
Responsible for handling all inbound calls, and e-mail enquiries
Deliver timely and accurate details to ensure timely information flow and payment of the customers
Check and validate the completeness of documents before processing; check source documents for accuracy and verify data and correct data where necessary
Responsible for accurately entering information into the relevant systems in a timely manner whilst ensuring quality and accuracy of data
Deal with all enquiries politely, courteously, professionally and assertively
Qualifications
Candidate must possess at least a Bachelor’s/College Degree
At least 2 years of work experience in the related field is required
Candidates must have strong attention to detail and can work well under pressure
Must be organized and systematic in handling multiple tasks
Experience with data entry, administrative tasks and customer service is an advantage
Experience with Travel account is an advantage
Experience using travel reservation tools such as Galileo and Amadeus is an advantage but not required
Demonstrate excellent customer service
Candidates must have strong English communication skills, both written and oral
Must be willing to work in Bonifacio Global City, Taguig City, in a night shift
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
