Application Support Analyst

We are currently in need of an experienced analyst to support internal users, applications, and platforms utilizing efficient practices and providing timely adjustment as necessary.

• Responsible for providing application and Level 1/2 desktop support for local and remote teams
• Managing and escalating frontline support tickets across a wide variety of technical support tasks
  • User Management
  • Software Deployment
  • Licensing
• As part of the support team, you will have to work with and on-going training and development opportunities to enhance your skill-base

• 2+ years IT service desk and desktop support experience
• Working knowledge of Microsoft Windows, Office 365, SQL Server, Windows Server, Active Directory, Group Policy and RDS, Google G Suite
• Wifi and Printer troubleshooting
• Excellent Time Management & Organisational Skills
• Ability to interact effectively within and across other teams
• Analytical and data driven approach
• Strong technical acumen, interpersonal and communication skills including both oral and written proficiency
• Bonus: Exposure/Familiarity to Linux, PHP, C#, Visual Studio, ASP.net
• Bonus: Experience with supporting Mac based devices in an enterprise environment
• Bonus: Experience with SolarWinds MSP, Ubiquiti systems, vmware/vcenter , Azure Recovery Service, Bonus: VOIP/SIP support and troubleshooting
• Love to learn new skills and technologies
• Excellent customer service skills
• Strong analytical, troubleshooting and problem-solving skills
• Enjoy working in a collaborative, fast-moving culture
• Familiarity and passion for browser technology
• Want to be a part of a team working to build an awesome e-commerce platform.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.