Application Support Specialist (MRI Software)

The MRI System Administrator focuses on application management and technical support, utilising MRI and its associated software platforms such as eConnect, Nexus, MyBuilding and Hydra. The role is also highly involved in providing resolutions regarding updating, patching and upgrading of the system and will in ensure that all processes, policies and internal controls are followed and that the corresponding actions to be taken are valid.

• Monitor Shared Mailbox and JIRA tickets set SLA’s pending priority of queries and requests
• Ticket and issue triage, recording relevant information, triage and resolution of level 1 tickets, providing user education, sourcing supporting information from users
• Maintaining knowledge database, S.O.P’s and reference material based on resolved ticket information
• Completion of audit exception reporting on scheduled and ad-hoc basis
• Escalating queries to MRI (MyMRI) and Loci (ZenDesk)
• Back up on key administration tasks: check number update, bank statement load and import process
• User profile management; creation, modification, portfolio visibility, deletion and deactivation
• Support FSAD to review and update / maintain SOPs and process flows
• Assist the FSAD maintaining Enhancements and Controls register
• Create and modify reporting in MRI Query
• Adherence to applicable company policies and internal controls

• At least 3 years of experience working as a System Administrator and Technical Support
• Experience in the Property Management and Real Estate industry is an advantage
• Must have a solid experience in using MRI Systems
• Good background in SQL query writing and Microsoft Excel
• Must have an understanding of the basic principles of accounting
• Strong verbal and written English communication skills
• Must have a keen attention to detail
• Must be capable of adapting to sudden changes and business progression, and does not work in a formatted way
• Must be inquisitive and career-driven and is eager to learn and continuously grow in their career
• Willing to work in Bonifacio Global City, Taguig City at early morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.