Assistant Team Lead (S)

The Assisant Team Lead assists the Team Lead with the overall day-to-day operational and administrative tasks within the call centre. The position is responsible for handling client issues and concern regarding operations and staff performance. The Assisant Team Lead coordinates with other Support Teams to ensure business continuity and performance compliance.

• Ensure that the Operational needs of the Client are regularly met, with regard to:
• Code of Conduct/HR Policies and Processes
  • Key Performance Indicators (KPIs)
  • On-Boarding / Induction of new staff
  • Performance Review schedule and adherence
  • Performance Management and discipline cases
  • Attrition and performing Exit Interviews
• Client coordination and continued Process Improvement
• Create a safe, positive and vibrant place to work and to ensure employee well-being
• Establish a positive, supportive and collaborative work environment and develop programs tomaintain an on-going excellent organisational culture
• Deliver solutions to challenges affecting the success of the Client

• Graduate of any Bachelor's Degree preferably any business-related course
• Ability to make sound decisions, goal-oriented, energetic, and a forward thinker who has set high standards
• Solid business understanding and acumen
• Exceptional time management and work prioritization skills with the ability to switch between issues as required
• Experience in data/analytics and must be knowledgeable in the use of MS Excel
• Extraordinary written and verbal English communication skills
• Must be willing to work in Bonifacio Global City, Taguig City

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.