Primarily Cable specialists do pricing out transactional requests, send out templated emails to the partner companies addressing their concerns, and perform mainly data entry roles that are task-based.
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Primarily Cable specialists do pricing out transactional requests, send out templated emails to the partner companies addressing their concerns, and perform mainly data entry roles that are task-based.
ROLE AND RESPONSIBILITIES
• Complete Quote Requests for Supplier that are for LEC suppliers (AT&T)
• Pre-Qualifications- Product and Supplier recommendations
• Salesforce Quote Management & Compliance
• Maintain an SLA of 4 hrs. with responses within Salesforce
• Salesforce Task management- follow up on outstanding quotes
• Supplier Pricing within portals
• Basic Pricing Proposal (single site)
• Multisite Proposal engagement & handoff to team Support Coordinator
• First Level on Escalations
• Traffic cop- Pre-Sales questions through company Glip and email
• Relationship with agents, internal departments and suppliers
• Manage and Set Expectations on turnaround with partners and suppliers as necessary
• Team Coverage (as needed)
• Attend Regular Supplier Trainings
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Telecom experience 6months+
• Customer service background
• Microsoft office
• intermediate computer knowledge
• Intermediate comprehension on carriers are product offerings
• Exceptional written and verbal skills with engaging phone presence
PREFERRED SKILLS
• Telecom experience
• Multitasking
• Detail driven / Organized
• Self-Motivated
• Strong Communicator
o Ability to have hard conversations