Billing Administrator

Billing Administrator is responsible for collecting past due amounts of clients. The role makes and receives calls to and/or from customers to discuss their payment abilities and provide support. Billing Administrator follows up and coordinates through phone calls to collect outstanding debts of clients. This includes other correspondence in a fast paced goal oriented collections department.

• Responsible for billing and collections
• Ensures that the company receives accurate payment in a timely manner
• Keep track of customer contact information, delinquent accounts, payment plans and late fees
• Reconcile daily transactions
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining - customer calls, account adjustments, customer reconciliations and processing credit memos
• Accountable for reducing delinquency for assigned accounts.
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with dealers and sales
• Establish rapport with clients

• Must possess at least an Associate’s Degree or Bachelor's / College Degree in Finance / Business Administration or equivalent
• At least 1 year of experience in Billing administrator account
• Proficiency in using Microsoft Office applications
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
• Demonstrate commitment in upholding core values and behavioral standards
• Excellent customer service, problem solving and analytical skills
• Ability to be flexible, adaptable and work in fast-paced environment
• Strong command of the English language, both oral and written

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.