Billing Analyst (Onsite - Night Shift Schedule)

Responsible for validating and approving refunds and accurately allocating & reconciling cash receipts.

• End to end management of customer refunds, ensuring relevant controls are in place to mitigate cash leakage.
• Monitor all transaction types to ensure end to end processes are accurate and implement tactical and strategic solutions to resolve.
• Responsible for validating and approving refunds and accurately allocating & reconciling cash receipts.
• Monitor daily batch files processing and implement tactical and strategic solutions to maintain accuracy of data.
• Dispute management across chargebacks and indemnity claims working with both our sponsoring bank and merchant acquirer to mitigate risk against bad debt. 
• Identify and manage customer recurring profiles and processing failures and work on tactical and strategic to fix.
• Provide a knowledge point for other members of the customer services functions
• Ensure Billing information and processes are documented, accurate, relevant, and understood.
• Provide recommendations on customer communication across payments, including improvements to existing content to improve the customer experience.
• Provides support to the finance team by way of support for periodic reconciliations and audit support.

 

• More than 5 years’ experience relevant to Billing Analyst
• Knowledgeable in NetSuite/Net loan (Platform)
• Experience in management and expertise of any Billing System.
• Experience with Loan Management Systems
• Relevant Certification a plus (AAT, CIMA, CPA etc)
• Amenable to work in BGC Taguig Night Shift Onsite 

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.