Billing Solutions Manager

This position is responsible in developing, implementing, and maintaining production timelines across multiple departments and build strong partnerships with business stakeholders, external partners and development teams.

• Design & deliver high quality, scalable billing solution that exceeds customer expectations
• Work with internal stakeholders to discover, understand and document requirements, and providing process improvement advice using best practice.
• Configure and customise all aspects of billing solution.
• Assist with data migration, such as formatting and preparing data, uploading to Consumer Lending System and reconciling to legacy systems.
• Support post-go live project and program launches.
• Own the improvement roadmap and prioritisation for Consumer Lending System within our platform, representing the interests of both Glow, our customers and the end user.
• In collaboration with the team, analyse requirements, design and deliver improvement to the recurring billing features providing an enhanced user experience.
• Conduct insights analysis to identify and explore new opportunities resulting in improvements to the customer experience and reduce friction through the lifecycle, decrease customer queries/complaints and eliminate Customer pain points
• Initiatives will include developing existing and implementation of new infrastructure for products and geographies
• Management, co-ordination and resolution of incident management
• Drive the execution of all product lifecycle processes for products and new product launch
• Create product strategy business cases, high-level use cases, technical requirements, cost and ROI
• Drive the product and business-planning process across cross-functional teams of the company
• Assess current competitor offerings, seeking opportunities for differentiation
• Develop, implement, and maintain production timelines across multiple departments
• Build strong partnerships with business stakeholders, external partners and development teams

 

• Knowledgeable in NetSuite/Net loan (Platform)
• Experience in management and expertise of any Billing System.
• More than 5 years’ experience relevant to Billing Analyst
• Experience with Loan Management Systems
• Relevant Certification a plus (AAT, CIMA, CPA etc 

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.