Business Development Representative

The Business Development Representative is responsible for building and maintaining executive relationships with customer accounts, providing a high-caliber experience, and creating promoters. Implement, train, and coach customers on ActivePipe best practices and ensure customer adoption goals are met and maintained.

• Manage a portfolio of 30-40 small to mid-market customers to drive adoption, lead renewal negotiations, and meet growth goals
• Build and maintain executive relationships with customer accounts, providing a high-caliber experience, and creating promoters
• Implement, train, and coach customers on ActivePipe best practices and ensure customer adoption goals are met and maintained
• Analyze user engagement data, identify actionable insights, and report regularly on KPIs
• Lead annual or semi-annual business reviews with key stakeholders to position yourself as a strategic advisor with customers to drive the continued value of our products
• Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market accounts
• Continually assess, document, and analyze customer progress toward revenue goals and results
• Monitor customer health, proactively address any issues and act as an escalation point for any issues that do arise

• At least 2 years of relevant sales experience in a shared service setting
• Excellent English communication skills with the ability to listen and ask questions
• Must be proficient in Microsoft Office applications
• Must be results driven and enthusiastic and organized
• Must be willing to learn and adopt new skills
• Able to multi-task and handle consistent workflow
• Must be amenable to work in a shifting schedule
• Permanent Work From Home Setup

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.