Are you passionate about customer service? Do you enjoy thinking beyond, making things easier, and making things happen for clients? Do you love technology and music?
We’re looking for a Product Support Specialist who isn’t afraid to dive in and learn new things, and is motivated by the prospect of nurturing healthy and successful client relationships - the very core of our best in class service and support. You have some experience in client facing roles and have the ability to effectively manage multiple client accounts, deliverables, support and conflict, simultaneously.
You’re someone who figures things out independently and is eager to learn new things. You possess strong leadership abilities and are keen to make your mark in a growing, thriving industry.
Reporting directly to the Client Success Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products.