Client Success Representative (Onboarding)

Reporting directly to the Client Success Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship and identify new opportunities for clients to find success using our products.

• Effectively oversee all new client relationships from sales handoff to successful completion of onboarding
• Project Management new client onboarding implementations
• Maintain strong internal records of all client communications during onboarding process and beyond.
• Effectively communicate with clients and team members within a remote work environment
• Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds.
• Provide client support and troubleshooting.
• Use data, trends, and client feedback to identify opportunities to expandbusiness with clients.
• Provide support for client renewals and upsells.
• Continuously build and improve workflows for high efficiency and scalability.
• Contribute to team brainstorming sessions for new products and services.

• At least three (3) year of experience working in Client Success/Service/Support or Account Management related functions
• A graduate of any media/broadcasting course is an advantage.
• Must have excellent written and verbal English communication skills.
• Experience in website content management (e.g. Wordpress) and social media engagement is a must
• Understanding of Microsoft Office/ Google Products/Windows operating systems and programs
• Experience in the Radio or TV Industry is a nice to have.
• Excellent analytical and problem-solving skills; hands-on and detail-oriented
• Positive attitude who can adapt with the current team.
• Amenable to WORK ONSITE in our BGC Office on a NIGHTSHIFT Schedule.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.