Corporate Communications Specialist

The Corporate Communication Specialist will support the team to drive strategy execution through streamlining and reengineering process documentation and team communcation. This involved creating, maintaining and improving the documentation of processes and internal communications within customer care and engaging with other Departments on cross-departmental improvements and deliver scalable solutions to ensure efficient processes that support accelerated growth.

• Write and develop articles of various forms (feature articles, news, opinion pieces, etc.) for internal or external use in communication tools and publications, as well as other types of copy such as event scripts, speeches, advertising copy, and online/digital content.
• Write and develop articles for the clients as needed
• Write and develop articles upon discovery/ release of breaking news
• Provide support as approved by the immediate head
• Deliver writing related task that may be assigned from time to time

• At least 3-5 years of solid experience in corporate communications gained from the BPO or Contact Centre industry
• Experience in the e-Commerce industry or retail industry is highly preferred
• High level of business and process acumen
• Excellent written and verbal English communication skills
• Excellent communicator and demonstrated people management of teams
• High attention to detail
• Excellent organisational skills, including the ability to prioritise, manage time and meet deadlines
• Good presentation skills
• Trained in Process Improvement Methodology

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.