The Customer Care Consultant is responsible for ensuring customer satisfaction by resolving inquiries and concerns in a timely and efficient manner. This role involves managing customer communications, processing and tracking orders, coordinating with internal teams, and maintaining accurate documentation. The consultant also supports marketing initiatives and addresses non-quality-related complaints. With a focus on delivering World Class Service, the role requires strong interpersonal, time management, andorganizational skills to meet and exceed customer expectations.
RESPONSIBILITIES:
- Ensure customer satisfaction by quickly and accurately resolving inquiries.
- Uphold the company's commitment to delivering exceptional customer service.
- Keep organized records of customer communications and order histories.
- Process and track orders to ensure on-time delivery and follow up with customers as needed.
- Communicate order status, pricing, and delivery details to customers.
- Provide order confirmations, lead times, and pricing when requested.
- Work with internal teams to address product availability, pricing, and delivery questions.
- Resolve customer concerns related to product quality by coordinating with the buying team.
- Handle non-quality-related customer complaints.
- Support marketing initiatives and assist with other customer service tasks as needed.
QUALIFICATIONS:
- Minimum of 1 year of experience assisting customers via phone, email, and chat.
- Proven ability to maintain accuracy and attention to detail.
- Strong communication and interpersonal skills.
- Excellent time management and organizational abilities.
- Dedication to providing outstanding customer service.
- Ability to maintain accurate records.
- Problem-solving skills with a customer-first approach.
- Experience in customer service or order processing is a plus.
