The Customer Care Consultant provides a high level of Customer Service by acting as a liaison between consumers and the business, ensuring customer satisfaction through timely resolution of concerns, complaints, and inquiries.
GENERAL RESPONSIBILITIES:
Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
POSITION REQUIREMENTS:
Candidate must possess at least an Associate or Bachelor’s/college Degree of any course
Experience in Customer Service/Technical Service
Excellent English communication skills (both oral and written)
Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
May receive training to become a multi-skilled support agent
Willing to work in Cebu
Shifting schedule including holidays and/or weekends
Permanent Day Shift
Available to start ASAP
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.