Customer Experience Center Agent

Summary:

As a Customer Experience Center Agent, you will be responsible for promptly addressing phone calls and inquiries from our business partners and customers. Your primary objective will be to understand and resolve issues effectively. This role offers an opportunity to grow within a fast-expanding company that places high value on customer service.

Responsibilities:

● Respond to client queries via phone, email, or live chat.

● Provide updates to clients regarding the status of their deliveries.

● Gather feedback from clients and escalate complex cases as necessary.

● Identify and report recurring issues to enhance service quality.

Qualifications:

● Previous experience in customer service, preferably in a call center with proficiency in voice and email communication.

● Ability to maintain composure and professionalism when handling challenging situations.

● Strong listening and written communication skills.

● Commitment to prioritizing customer satisfaction.

● Display empathy and courtesy as required.

● Proficiency with Office 365, Google Maps, and general internet applications.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.