Customer Service Administrator

A Customer Service Administrator interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services.

• Check and process all sales orders according to guidelines into the ERP system (Pronto)
• Validate instructions, freight requests, pricing and deals as required
• Advise customers and receive confirmation for any changes to PO pricing
• Advise all backorders to customers
• Use the Freight Exception Report to check and email customers to let them know where the goods are and the ETA for delivery
• Contact various carriers to lodge missing freight queries
• Use the ticketing system (Zendesk) to answer all customers and Sales team queries, including:
  • Order administration and tracking, including cancellation, release and allocation
  • ETA requests
  • SOH requests
• Close all tickets with full resolution
• Ensure all internal follow-up is logged in Zendesk
• Perform ad-hoc tasks as required

• Candidate must possess at least a Bachelor’s/College Degree
• At least 3 years of work experience in the related field is required
• Proficiency in using Microsoft Office applications and ticketing system
• Advanced troubleshooting and multi-tasking skills
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
• High level of accuracy and attention to detail
• Demonstrate commitment in upholding core values and behavioral standards
• Excellent customer service, problem solving and analytical skills
• Ability to be flexible, adaptable and work in fast-paced environment
• Strong command of the English language, both oral and written
• Must be willing to work in Bonifacio Global City, Taguig City and must be willing to be assigned in an early morning shift from Monday to Friday

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.