Customer Service Consultant

A Customer Service Consultant interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.

• Ensuring that customer satisfaction is met and exceeded at all times
• Maintaining accurate customer correspondence files and related documents so a complete history is accessible at all times
• Processing and tracking customer orders through shipping and transportation, including follow up with customers as required ensuring 100% on time delivery
• Communicating with customers regarding orders, pricing, transportation etc
• Providing customers with order confirmations, available lead times and prices upon requests
• Maintaining effective communication between operations, marketing, category management and buying to effectively respond to customer enquiries regarding product availability, pricing and delivery equirements
• Communicating with buying team representatives regarding customer concerns relating to quality of product
• Responsible for customer service of non-quality type complaints
• Providing support for Marketing to the customer as directed
• Providing various other customer service duties as requested by members of the Customer Care team or management

• Candidate must possess at least two years of college or a Bachelor’s/College Degree
• At least 2 to 3 years of work experience in the related field is required
• Strong interpersonal, time management and organisational skills are required
• Self-motivated, enthusiastic with the ability to use own initiative
• Proficiency in using Microsoft Office applications
• Contribute to a harmonious working environment and build good working relationships while
• adhering to policies and procedures
• Demonstrate commitment in upholding core values and behavioral standards
• Excellent customer service, problem solving and analytical skills
• Ability to be flexible, adaptable and work in fast-paced environment
• Strong command of the English language, both oral and written
• Amenable to work in Bonifacio Global City in an early morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.