Customer Service Officer

The Customer Service Officer role is to receive incoming phone calls from customers organize job bookings, answer queries and process associated paperwork.

• Prepare the Blackwoods daily report
• Responsible in Blackwoods POD uploading in
• Performs Bohaul Data Entry, COS Manifestation, Garments Daily Report , Hi Trans Charging Accounts
• Perform onwarders Charging, Yusen Daily Report, Zone 1 daily report sheet
• Liaise with the team regarding depot freight queries
• Provide customer support and answer all customer queries via email and phone
• Support and work closely with all customer service team members
• Job bookings (via Phone and Email)- as required
• Consignment Entering and manifesting
• Freight Investigations

• Must have at least one (1) year of experience in customer service
• Background in freight industry is an advantage but not a strict requirement
• Must have good typing and language skills
• Must have excellent verbal and written English communication skills
• Must be able to match the existing culture of the team, an outgoing attitude, and must be driven in providing information and assistance to the customers
• Must be willing to work in Bonifacio Global City, Taguig from Monday to Friday work schedule following a 8:00 AM – 5:00 PM shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.