Customer Service Officer

Answer all incoming customer calls entering job bookings into the system for Couriers , Parcels and Taxi Trucks. In addition, assist customers with queries relating to their freight requirements and any other information that they require.

• Answer incoming phone calls relating to job bookings, and enter the requirements into the system.
• Process paperwork for accounts to invoice
• Provide customer support and answer all customer queries  
• Speak to drivers, allocators, and other departments about customer queries and follow through with the enquiry until resolution 
• Support and work closely with all customer service team members

• Excellent phone manner 
• Excellent problem solving ability 
• 2 Plus years’ experience in the Freight Industry 
• Customer Service Background

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.