Customer Service Representative - Real Estate

A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries on real estate properties. In addition, a customer service representative deals with, assists and helps resolve any customer issues and provide overall assistance to customers.

• Responsible for handling all telephone and email enquiries
• Responsible for attending to customer inquiries and concerns, and providing support in monitoring and maintain the accuracy of contracts, accounting and data
• Provides information to customers and ensures that all questions relating to real estate are addressed efficiently
• Ensure compliance with goals, which includes call answering time and email turnaround time
• Dealing with all calls and email enquiries politely, courteously, professionally and assertively
• Matching customer’s need to client’s products and services
• Provide well-rounded, prompt, high-quality, and professional client service at all times
• Any other task/duty as directed by client/management

• Bachelor’s Degree in Business and other related courses
• At least three (3) years of direct customer service experience
• Highly motivated individual with high energy, passionate about customer service
• Unparalleled problem solving and critical thinking skills
• Must have excellent people skills and outstanding written and verbal English communication skills
• Must be willing to learn new skills and be trained
• Must be passionate in providing excellent customer service
• Must be resourceful in finding information needed on the company’s real estate listings
• Must be willing to work in Bonifacio Global City, Taguig City, Graveyard shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.