Customer Service Representative

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will play a vital role in ensuring exceptional service delivery to our clients and maintaining our reputation as a trusted industry leader. As the primary point of contact for our customers, you will handle inquiries, resolve issues, and provide accurate information and solutions to meet their shipping and logistics needs. Your responsibilities will include order processing, issue resolution, building strong customer relationships, maintaining documentation, and contributing to process improvement initiatives.

• Answering customers calls – mostly inbound
• Changing delivery details at customer request
• General data / CRM cleanup
• Customer complaints & esclations
• Outbound proactive customer calls & emails (not as many of these)

• Prior experience in customer service – not specific to phone calls, but can be retail or hospitality and looking to get into
  phone based customer service.
• Basic phone competency at speaking with customers.
• Good English speaking and written communicate with customers.
• Friendly personality, personable.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.