• Provide a world-class customer experience via phones, live chats and emails.• Support eCommerce customer experience through placing orders, setting up returns, replying to customers and help with troubleshooting the products.• Manage tickets and resolve customer queries in a timely manner.• Manage and respond actively to live chats, reviews and E-Commerce platforms.• Performs additional projects, duties, and assignments as required.• Provide product information to our customers to ensure the best product for them.• Build relationships to create life-long customers.• Achieve personal and team productivity targets.• Coordinate sales efforts with team members and other departments.• Achieve agreed-upon sales targets and outcomes within the schedule.• Present, promote, and sell products/services using positive engagement with existing and prospective customers.• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Requirements• A high school diploma is required; post-secondary education is an asset.• Proven work experience as a level 1 or 2 customer service representative. Sales aspect to the role is a bonus.• Previous experience with Freshdesk or any ticketing software, Monday.com and Shopify (Desired)• Excellent selling, oral and written communication, and negotiation skills• Prioritizing, time management, and organizational skills• Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, and ability to type 50 wpm, and strong experience navigating the internet.• Quick learner with the ability to successfully complete training• Take charge attitude and ability to direct conversation.• Strong organizational, multitasking, and time management skills• Responsible and dependable• Passionate about gaming and racing• Coachable, adaptable, and open to feedback• Interest in gaming and simulations
Active Hiring
Customer Service Representative
(HGSDOSS/356)
Date Posted: 04-10-2024
Level:
Responsibilities
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.