Customer Service Representative

A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, contract errors, account questions, billing, cancelations, and other queries about the company’s services.

• Responsible for handling all telephone and email  enquiries
• Responsible for attending to customer inquiries and concerns, and providing support in monitoring and maintain the accuracy of contracts, accounting and data
• Inputs data and ensures the integrity of all the information encoded in the company’s property management systems
• Ensure compliance with goals, which includes call answering time and email turnaround time
• Dealing with all calls and email enquiries politely, courteously, professionally and assertively
• Matching customer’s need to client’s products and services
• Provide well-rounded, prompt, high-quality, and professional client service at all times
• Any other task/duty as directed by client/management

• Bachelor’s Degree in Business and other related courses
• At least two (2) years of direct customer service experience
• Highly motivated individual with high energy, passionate about customer service
• Unparalleled problem solving and critical thinking skills
• Basic knowledge in MS Excel functions and formulas is required
• Must have good rudimentary Math skills and must have good analytical skills
• Must have excellent people skills and outstanding written and verbal English communication skills
• Must be willing to learn new skills and be trained
• Must be willing to work in Bonifacio Global City, Taguig City
• Must be willing to work on a follow two work schedules, both with the night shift of 10:00 AM – 7:00 PM (PST) |1:00 AM – 10:00 AM (MNL); Sunday to Thursday or Tuesday to Saturday

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.