Customer Service Representative Certificate - Support

The Certificate team focuses on providing prompt and accurate Certificate of Insurance to our customers. They work with our insurance carriers to request specific endorsements needed to comply with the certificate requirements. This role provides the opportunity to learn commercial insurance coverages with possibility of advancement.

• Completing the UpMarket Exposure books
• Daily dispatching of cases
• Endorsement – CSM
• Cancellation cases - CSMs
• Customer Service Queue - CSMs
• Yes COMPLEX Endorsement - Certs
• Yes SIMPLE Endorsement - Certs
• No Endorsement – Certs

 

• Candidate must possess at least a High School diploma
• Previous experience working for a US account is preferred but not required
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
• Self-starter and has keen attention to details
• Excellent persuasion and oral communication skills and Demonstrate commitment in upholding core values and behavioral standards
• Excellent customer service, problem solving and analytical skills
• Ability to be flexible, adaptable and work in fast-paced environment
• Strong command of the English language, both oral and written
• Amenable to work in BGC on a night shift Mondays to Fridays
• Amenable to start ASAP

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.