Customer Service Representative (Insurance Account)

The Customer Service Representative will be the face of the service team. He/She will interact with customers primarily through inbound phone calls and email, in addition to helping customers connect with their Account Manager for more complex servicing requests.

• Responsible for handling all telephone and e-mail enquiries to existing customers
• Problem solve with customers who call in and find a resolution
• Connect customers with their assigned Account Manager when requiring assistance from a licensed insurance professional
• Send customers relevant account information via email upon request

• Candidate must possess at least a High School diploma
• At least one (1) to three (3) years of solid sales and customer service experience
• Proficiency in using Microsoft Office applications
• Contribute to a harmonious working environment and build good working relationships while
• adhering to policies and procedures
• Excellent communications skills
• Self-starter and has keen attention to details
• Demonstrate commitment in upholding core values and behavioral standards
• Excellent customer service, problem solving and analytical skills
• Ability to be flexible, adaptable and work in fast-paced environment
• Strong command of the English language, both oral and written
• Amenable to work in BGC on a night shift Mondays to Fridays
• Amenable to start ASAP

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.