Customer Service Representative (with Logistics Account Experience)

As a customer experience you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing company where customer service is valued.

 

• Answer clients over the phone, by email or by live chat;
• Inform clients about the status of their delivery;
• Collect comments from clients and escalate particular cases if needed;
• Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day. 

 

• Experience in a customer service position (call centre environment seen as an asset with voice and email);
• You are effective, responsible and keep your cool while facing difficult cases;
• You have great listening and writing skills;
• The customer satisfaction is your priority;
• You have the capacity to show courtesy and empathy when needed;
• You are comfortable working with Office 365, Google Maps, and internet in general;

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.