Customer Service Representative with Logistics Experience

A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.

• Responsible for handling all phone calls, e-mail or live chat enquiries
• Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
• Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
• Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
• Dealing with all calls and enquiries politely, courteously, professionally and assertively
• Matching customer’s need to client’s products and services
• Provide well-rounded, prompt, high-quality, and professional client service at all times
• Any other task/duty as directed by client/management

• High School Diploma or GED required.
• Basic computer literacy, G suite preferred and Salesforce a plus.
• Strong presentation and telephone skills.
• Customer service and sales experience preferred, especially in call center environment

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.