Customer Success Specialist

Customer Success Specialist will make a crucial contribution to the success of the company by working closely with broadcasting clients and industry partners by supporting them to maximize the usability of the product. This role provides front line support to end-users on behalf of clients globally.

• Provide frontline customer support to clients, partners and end-users
• Fully monitor live events and provide top-notch customer service via Zendesk – email, phone and chat support
• Liaise with clients and viewers before, during and after the events
• Identify any trending issues and use strong problem-solving skills to resolve or escalate the matter quickly and efficiently
• Validate the event set-up process

• Degree in Computer Science/ E-commerce/ Business Studies/ Information Technology equivalent is preferred
• Must possess at least three (3) years’ experience in a support role
• Experience working with a Software as a Service (SaaS) platform preferred
• Experience working with the E-commerce, Media, Telecommunication or OTT industry is a big plus
• Experience with Zendesk or similar CRM for Chat and Email support
• Advanced PC skills in Microsoft Office
• Strong verbal and written English communication skills
• Must be willing to work in Bonifacio Global City, in a morning shift with a Friday to Tuesday schedule

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.