Customer Support - CALLING ALL AUDIO AND MUSIC ENTHUSIASTS

An industry-leading online Audio Equipment retailer is seeking a talented and driven audio enthusiast for Customer Service Support to join its pioneer team. This role will play an integral part in growing the business by providing quality customer service to consumer inquiries about the client’s products. This is an ideal role for individuals who are passionate about audio engineering and music but is equally fit for attentive and patient individuals, seeking to learn more about industry innovations. This is an opportunity to become a part of a fast-growing organization.

• Provide new and existing customers with world-class customer service experiences as the 1st point of contact with the client for concerns on the following products:
• Car Audio (Amplifiers, Speakers, Subwoofers, etc.)
• Marine Audio (Marine Grade Speakers, Amplifiers, Wired, Receivers, etc.)
• Pro Audio and DJ Equipment (Speakers, Amplifiers, Lighting, Microphones, Cases, etc.)
• Recording Equipment (Monitors, Controllers, Mixers, Headphones, Microphones, etc.)
• Provide basic technical support for any issue customers experience (equipment setup, diagnostics, and troubleshooting of potential defects of products, using with product manuals, etc.) and walk customers through to a solution
• Answer a high volume of emails, chat inquiries and calls from customers
• Effectively resolve customer queries in a considerate, accurate and timely manner
• Compose thoughtful, personalized responses for a variety of consumer requests
• Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve one call resolutions
• Effectively multi-task; quickly responding to requests in addition to current tasks being performed
• Triage incoming requests and spot inquiry trends to flag for management

• 1-3 years of direct customer service experience in a fast-paced, high volume professional work environment.
• Familiarity with Car audio and Pro Audio hardware and experience in the music/ audio industry experience is a definite plus
• Highly motivated individual with high energy, passionate about customer service
• Unparalleled problem solving and critical thinking skills
• Must possess an excellent mastery of the English language, with a pleasant speaking voice
• Ability to type at least 30-50 WPM; creating concise, clear documentation
• Computer proficiency in Microsoft Office suite, as well as thorough internet research abilities
• Ability to perform in a fast-paced environment, subject to rapid change and uncertainty
• Must be willing to work in Bonifacio Global City, Taguig City Must be willing to work on a shifting schedule (two shifts - morning and night shift) from Mondays to Sundays (with two consecutive days off)

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.