The Customer Support Representative will be in charge of liaising between the customer and app drivers primarily through inbound phone calls. This role is responsible for interacting with a diverse group of individuals coming from different parts of the world, so it is important that the Customer Service Representative is able to interact and understanding varied types of accents to reduce any language barriers.
Responsibilities
GENERAL RESPONSIBILITIES:
Attend to inquiries and concerns from customers and/or driver partners
Conduct outbound calls and send out text messages (SMS) to drivers partners and customers as necessary
Find and provide resolutions to customer concerns through critical thinking and sound problem solving skills
Assist in all calls and enquiries in a polite, courteous, and professional manner
Provide well-rounded, prompt and high-quality service to customer at all times
Any other task/duty as directed by client/management
Qualifications
POSITION REQUIREMENTS:
At least 1-2 years of experience in the contact centre industry providing customer support
Must be flexible in any work schedule
Background in dispatch support with accounts such as Lyft, Uber or any similar delivery service is preferred
Experience working with AU, US and UK clients preferred
Must have excellent verbal and written English communication skills
Able to demonstrate commitment in upholding core values and behavioral standards
Excellent customer service, problem solving and analytical skills
Adaptable in a high-pressure, fast-paced environment
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
