Customer Support - GIS Analyst

Our U.S.-based client is looking for talented professionals who are eager to help them build an entirely new industry with drones, computer vision, and AI. The role will provide first class support to customers by performing drone photogrammetry, and other imagery processing and analysis.

• Accurately identify and address any issues or questions customers may have when using the client’s products to plan, fly, process, or analyze their data and escalate to internal groups as needed
• Educate and empower users so that they become better end-users and leave with a positive feeling after each support interaction
• Create and maintain documentations that answer FAQs
• Identify common end-user challenges to suggest better solutions.
• Own the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to customers.
• Process imagery data using the client’s photogrammetry technology and tools
• Ensure delivered data products meet end-user requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements.
• Assist in keeping the data processing pipeline running like a well-oiled machine, delivering products on target and on time.

• Bachelor’s Degree in Geodetic Engineering or any related course
• Ideal candidates will have 1+ years of experience using other photogrammetry and GIS tools, such as Pix4D, Agisoft, Global Mapper, QGIS, ArcGIS, etc.
• Preferably 1+ years of experience in troubleshooting data processing issues in automated data processing pipelines (not specific to image processing)
• Preferable 1+ year of experience with databases, preferably MySQL
• At least 2+ years’ experience providing direct technical resolutions
• Outstanding oral and written communication skills in English
• Comfortable with using technical jargons and able to communicate complex solutions in easy-to-understand terms
• Demonstrates strong problem solving and analytical skills to troubleshoot, replicate, and escalate issues as needed
• Can empathize with resolution and communicate with diplomacy, tact, and poise under pressure
• Team-first attitude, self-starter approach
• Candidates must be amenable to working in the night shift and/or shifting schedule
• Willing to work in BGC, Taguig

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.