Customer Support Representative

We are hiring a Student Matching Representative to help us quickly onboard students and families worldwide. We’re looking for an amazing person who can support our student enrollments and is excited about our mission. You will directly support our sales team and bridge the gap from enrollment to first class, which includes interfacing directly with parents and processing large volumes of tickets. You will also assist existing students when their instructor needs to be changed.

• Support the sales team by processing new subscriptions from payment through to getting students into their first class, and hitting key KPIs including ticket completion time
• Support the success team by quickly confirming and entering data according to a checklist
• Own end-to-end touchpoints with the customer starting from onboarding, and improving every engagement they have with Juni.
• Call, text and email customers to help them with everything from rescheduling classes to technical troubleshooting and billing.
• Address class scheduling questions quickly and ensure live classes are running smoothly for dozens of students at once.
• Proactively flag issues, run down tickets to satisfactory completion, and escalate issues as necessary.
• Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed.

• 1-2 years’ experience preferred in a client services role (phone and  email  outreach)  working with SaaS, education, or online consumer products.
• Focused on hitting weekly and monthly targets with a demonstrated track record. Estimated 5- 10 calls per day, 30+ emails per day.
• Strong ethical and honest approach
• Excellent written and verbal communication skills; organized and detail-oriented. You love spreadsheets and checking off items in a todo list.
• Self-driven to manage your own work and results with high standards.
• Openness to change, and quick to adapt to new systems.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.