Customer Support Specialist - Channel Support

As a member of the Channel Support team, you will assist a range of Client's stakeholders with enquiries; including - Individual Users, Clients and Drivers.

PERKS

• HMO Benefits from Day 1
• Learning and Development Opportunities
• Annual Salary Increase

• Responding to customer queries in a timely and accurate way, via phone, email or chat.
• Taking ownership with client/customer issues.
• Assist with placement of orders, refunds, or exchanges.
• Provides concise information. Has the ability to be able to educate users/drivers of service function.
• Follow communication procedures, guidelines and policies.

• 2-3 years experience in Transport, Logistics, Delivery, or any similar industries.
• Strong in chat/phone contact handling skills; and open to handling multiple chats.
• Skilled in driving a conversation and probe to discover the root cause of the problem.
• Patient in handling difficult enquiries.
• Display strong attention to detail and active listening skills.
• Cooperative with Team Members and Leads to achieve goals and targets for the day individually as well as a team.
• Amenable to be trained across all dashboard tasks (Dispatch, Tracking, Inbound/Outbound Calls, BOH)

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.