Customer Support Specialist (S)

A Customer Support Specialist builds, operates, scales and improves our fast-growing service. This role comes with a heavy focus on establishing strong relationships with our Drivers Partners and solving problems through an analytic approach. The Customer Support Specialist will focus on the acquisition and retention of our ever-expanding Driver Fleet, organise information & onboarding roadshows across numerous cities and play an integral role in the businesses expansions into new Territories. This role will deliver continuous process improvement, have a strong understanding of the current last-mile logistics environment and be a true and passionate brand advocate that can help to influence all areas of the company.

• Deliver operational successes in line with our service level agreements
• Ensure that Partner Drivers meet delivery guarantees and work in line with all legislation and client sensitive requirements
• Build open communication channels with clients: collect Driver feedback to share with our clients, optimise operations, and influence business goals and priorities Interact with key stakeholders
• Work with our internal teams to ensure a customer-centric approach

• Bachelor’s Degree in Business, Marketing, Economics and other related courses
• At 3 years of experience preferably in a startup, ecommerce, or SaaS company
• Must be passionate in driving change in a fast-paced environment
• Experience with processes development, program/project management; experience working in a support organisation or for organisations known for their customer support
• Experience in data/analytics and must be knowledgeable in the use of MS Excel
• Extraordinary written and verbal English communication skills
• Must be willing to work in Bonifacio Global City, Taguig City
• Must be willing to work in an early morning shift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.