Customer Support Specialist (Tracking)

As a member of the Tracking team, you will assist a range of Sherpa's stakeholders with enquiries; including - Individual Users, Clients and Drivers.

• Ensure that deliveries are picked up and delivered within the service timeframe.
• Conduct outbound calls and send out text messages (SMS) to drivers partners and
  customers as necessary
• Management of deliveries to ensure on-time delivery, including reassigning or finding
  a new driver if issues arise
• Assist in all calls and enquiries in a polite, courteous, and professional manner.
• Assist client/users and drivers with general enquiries and educate about Sherpa
  policies and processes.
• Provide well-rounded, prompt and high-quality service to customer at all times
• Any other task/duty as directed by client/management

• Strong in phone contact handling skills
• Skilled in driving a conversation and probe to discover the root cause of the problem.
• Patient in handling difficult enquiries.
• Display strong attention to detail and active listening skills.
• Cooperative with Team Members and Leads to achieve goals and targets for the day
  individually as well as a team

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.