Email and Chat Support (Tech - AU)

An Email and Chat Support (Tech - AU) is a customer service representative that provides technical and customer service support and other customer-relations services primarily through online chatting or non-voice channels. The chat/email/social support consultant is the person acting on behalf of the company by answering and responding to customer concerns or queries in an efficient and effective manner.

• Provide positive and quality customer experience by responding directly to questions, feedback, and complaints.
• Creatively articulate information/business rules via excellent written communication skills
• Guide and support customers in their needs to engage with the proper support teams
• Available to chat/provide live support (real time) to customers by delivering requested information
• Track all activities in the case management tool
• Support others on the team to manage case load
• Ability to effectively manage the social media platforms of the client
• Any other task/duty as directed by client/management

• Technical Support and Chat to consumers experience is preferred
• At least 2 years of related work experience in a similar function
• Microsoft Office and Web experience preferred
• Provide prompt and professional client service at all times
• Organized and systematic in handling multiple tasks is highly preferred
• Excellent interpersonal and communication skills (verbal & written)
• Self-motivated, accountable approach, combined with strong sense of teamwork
• Must be able to type 40 WPM (adjusted speed) with consistent accuracy
• Affinity for technology required; Able to use all related computer hardware and software
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.