Event Success Coordinator

As an Event Success Coordinator at EventMobi, you will have an opportunity to work directly with our clients in executing their events through onboarding, education, problem-solving and project coordination. You will work closely with our Account Management, Professional Services and Customer Support teams to ensure that our customers love using EventMobi and come back year after year.

• Be the first point of contact for our amazing customers and clients when they need help—we work with professional event planners and event marketers working at large corporations or associations
• Create timelines and oversee the event project cycle, including initial onboarding, setting timelines, and strengthening ongoing relationships with customers
• Project coordination of multiple events in various stages of the project cycle by liaising with team members from professional services, support, product and sales teams
• Ensure customers are aware of the company’s initiatives and product updates
• Occasionally be able to provide client support outside of normal working hours (evenings and weekends) during events
• Communicate with stakeholders and staff members with empathy, compassion, and professionalism
• Do you enjoy fine details and providing service excellence? So do we!

• Candidate must possess a Bachelor’s College Degree or equivalent
• At least 3 to 5 years of relevant work experience in project coordination, event planning or customer success. (Bonus points for experience planning virtual events!)
• The ability to think outside of the box and apply creative solutions to continually improve the experience of our customers.
• A desire to help people through empathy and understanding, with the ability to drive the project by adhering to project scope and timelines
• Top-notch organizational skills and thorough in your documentation and follow-up practices. If multitasking makes you happy, you’ll love this position!
• Knowledge of Hubspot or other CRM software an asset
• Must have strong attention to detail, can work well under pressure
• Must possess excellent time management and prioritization skills
• Ability to exercise initiative and flexibility to meet changing demands and challenges
• Must have a conducive workspace at home
• Must be amenable to work in nightshift (Manila) or shifting schedules

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.