The client is building an entirely new industry with drones, so you need to love exploring the unknown and cutting a new trail. Sound like the time of your life? Come create the future with them!
Position Overview
The GIS Specialist will mainly be responsible for providing first class support to our customers and assist them in answering their queries and issues. Performing drone photogrammetry, and other imagery processing and analysis. Also for assisting customers by answering questions and performing basic troubleshooting.
Responsibilities
Accurately identify and address any issues or questions customers may have when using any product to plan, process or analyze their data and escalate to internal groups as needed
Own the processing, generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc) to customers
Ensure delivered data products meet customer requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements
Create and maintain documentation that answers common support questions
Identify common customer challenges to suggest better solutions
Qualifications
Has at least two (2) years of experience directly supporting customers using technical products
One (1) year of experience with databases, preferably MySQL; One (1) year experience using photogrammetry and GIS tools, such as Pix4D, Agisoft, Global Mapper, QGIS, ArcGIS, etc.
Experience using Amazon Web Services / Microsoft Azure cloud technologies
Outstanding oral and written English communication skills
Comfortable using technical jargon and able to communicate complex solutions in easy-to-understand terms
Demonstrates strong problem solving and analytical skills to troubleshoot, replicate, and escalate issues as needed
Can empathize with customers on their issues and communicate with diplomacy, tact, and poise under pressure
Experience writing scripts in Javascript and Python
More about the client
The client creates industrial strength products, services, and solutions that powers some of the most complex projects on the planet. Capturing the world's data and create visual intelligence to help people operate faster, safer, and smarter than ever before. They are the industry leaders for commercial UAV applications and data-imaging, building revolutionary products and providing unparalleled service.
Client is a platform for capturing data using small autonomous aerial robots. The product is built for enterprise with safety, strength and reliability in mind. It can cover large geographic areas, be equipped with different sensors depending on the customer’s needs, and operate in challenging weather conditions. Our proprietary battery-swapping and autonomous landing technology gives our aerial robots the ability to scale and operate without human involvement.
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
