Primarily Global Support Coordinatator provides management and leadership to the customer service and support function with respect of achieving the performance goals, performance improvement, and financial goals including revenue, margin, and inventory.
Responsibilities
Salesforce Task management
Viewing data on a spreadsheet and placing that into our internal systems
Opportunity and Quote Flipping to Cable Specialists
Audit Opportunities for inaccuracies - Partner Account Checks
Prequalification for Comcast and Spectrum Quotes
Submitting Fiber Site Surveys for Comcast and Spectrum
Submitting Salesforce Leads - Cox
Managing pre-qualification for large multisites
Creating Opportunities/Quotes/Tasks for tracking purposes in our internal systems
Qualifications
High school diploma or equivalent
Basic Excel skills
Excellent writing and communication (written and verbal)
Customer Service background
Basic Computer knowledge
Basic Microsoft Office knowledge (Outlook)
Multitasking
Detail driven
Organized
Self-Motivated
Personable
Team player
Adaptable/quick learner
Forward thinker
Approachable
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.