Helpdesk Admin

The Frontline & Application Support Analyst will support the internal users of our ecommerce web front, associated administration and transactional platforms. This may extend to some external users such as suppliers, carriers and possibly customers.

• Oversight and action of all inbound frontline support tickets
• Applications support for the central platform and its related applications as well as some desktop applications support.
• Maximise the closure rates and minimise tickets that require escalation to engineers
• Working closely with technology team members to learn and support new applications, provide feedback to and input into future development.
• Ticketing processes, defining and developing solutions to improve how our internal customers use our systems and providing application training to internal customers

• At least 3 years of experience in Application support
• Experience with MS Windows, service ticketing and ITSM systems
• Analytical and data driven approach
• Exposure/Familiarity to CentOS, Redhat or other Linux variants
• Experience with MS Windows Server 2012 R2, 2016 and 2019 environments
• Experience managing Active Directory, Group Policy, RDS, RRAS, NPS, powershell, Microsoft 365, G Suite and other cloud based platforms
• Experience with remote users and systems support
• Salesforce (Sales Cloud) and SolarWinds Ncentral knowledge a plus
• Residing anywhere in the Philippines may apply
• Amenable to work in the morning shift in a permanent work from home set-up.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.