The position is responsible for the overall management of the Human Resources function of the entire Manila team. The HR Manager is responsible for ensuring that all HR compliance policies and procedures have been documented, implemented, and communicated properly. The role is also responsible for leading activities associated with ensuring HR is filing appropriate compliance reports with regulatory agencies. Furthermore, the role will oversee the day-to-day operations of the office and act as a key point of contact for all Company clients with regard to their staff and operations of their team.
Responsibilities
Develops, recommends and implements HR policies and procedures.
Keeps employees informed of all changes in HR policies and counsels with employees on these policies.
Plans, organizes, and oversees all HR activities for the Company
Works with managers to develop education/training programs for the employees
Maintains good public and employee relations status
Implements, promotes and maintains a productive and safe work environment
Promotes the company’s mission and vision by actively supporting the Company’s ethics and values as well as quality policies
Motivates and coaches employees to maintain high levels of satisfaction, productivity, and quality through effectively utilizing available rewards and recognition channels to encourage and promote desired behavior and results
Maintains 201 Files of all Company employees
Establishes, reviews and updates salary structures
Creates a and improves Performance Management Processes for employees
Handles all employee disciplinary cases and grievances
Conducts employee engagement activities and annual engagement surveys
Processes and Policies
Creates, implements and monitors HR and Operations process and policies
Ensures that processes across all departments are aligned
Inductions
Ensures all new staff are welcomed and that their systems are all set-up for their arrival
Ensures all documentation is provided, signed, returned, scanned and filed as appropriate
Organizes staff introductions, welcome emails, office tours, etc.
Builds a strong business relationship with the internal client
Facilitates the management team to bring best solutions for employees
Administration
Maintains and ensured quality control over databases. Initiates collation of both Client and Employee Data into one master database
Generates a variety of reports and summaries regarding, but not limited to, headcount, employee and client profile, and performance metrics
Maintains employee 201 files
Ensures that all employee movement is documented and actioned in corresponding departments
Ensuring separated employees are handled appropriately with regard to risk, system access, final pay, return of property, etc.
Conducts Exit Interviews
Compensation and Benefits
Establishes, reviews and updates salary structures
Ensures that employees are enrolled/registered in various government agencies such as SSS, Philhealth, Pagibig and BIR
Assists employees in the availing of Government Mandated Benefits
Reports contributions made to various government agencies such as SSS, Philhealth and Pagibig
Communicates employee salary changes to Payroll
Makes appropriate recommendations in relation to staff promotions and salary increases
Performance Reviews and Performance Management
Creates a and improves Performance Management Processes for employees
Acts as driver for performance improvement and promotes positive changes in people management
Organizes and tracks performance reviews when they are due; ensures that Managers follow the Performance Review process (including 360 Degree Reviews, when appropriate)
Employee Discipline and Labor Relations
Handles all employee disciplinary cases and grievances
Ensures that due process is observed in all disciplinary cases especially in cases of termination
Coordinates with the Company Lawyer in labor disputes, and appears in court on behalf of the Company, if required
Consistently reviews and keeps abreast of statutory regulations compliance and, in particular, the labor laws, applicable in accordance with relevant acts, regulations and awards
Employee Engagement
Conducts employee engagement activities and annual engagement surveys
Develops and supports retention initiatives by executing programs developed to improve morale and attrition
Acts as a leader in the site providing guidance and counsel to the employees
Qualifications
Graduate of a 4-year course in Social Science, any Business course, or any related field
At least 3 years of experience in a Managerial capacity performing HR duties
At least 5 years of progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution
Strong client relations background
Strong background in Philippine Labor Laws
Experience demonstrating extensive knowledge, interpretation, and application of employment laws
Background in government remittances and has strong understanding of local statutory reporting, filing, etc. (BIR, SSS, HDMF, SEC, BOI, PEZA, DOF)
Good management and interpersonal skills; approachable, and can deal with matters with integrity, fairness and diplomacy
Excellent interpersonal and people skills with the ability to liaise with staff and clients at all levels
Experience working in fast-moving, high-volume working environment/industry
Demonstrated multi-tasking capability with proven track record in meeting tight deadlines
Exceptional English verbal and written communication and presentation skills
Strong planning, coordination, organizational and administrative skills
Proficient in using MS Office applications with strong MS Excel skills and is tech savvy
With pleasing personality, positive working attitude, and is customer service-oriented
Strong commitment to client service and a flexible can-do attitude that responds to client and business needs
Patient and flexible in all work duties
Reliable, trustworthy and ethical; neat, tidy and accurate
Must be willing to work in Bonifacio Global City, Taguig City in an early morning shift
Unlock Global Potential with HGS
We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.
Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.
At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.
