Hypercare Customer Success Agent

As a dynamic and innovative leader in the field of logistics, our company is dedicated to delivering exceptional solutions and services that guarantee the success and satisfaction of our clients. We are currently seeking a passionate and results-driven Hypercare Customer Success Agent to become a valuable addition to our team. In this role, you will primarily support the Hypercare Customer Success Manager, specializing in the adept use of Excel for efficient data analysis, tracking, and reporting.

• Accurate and timely entry of data into Microsoft Excel and other databases.
• Cleaning and validating data to ensure accuracy and completeness.
• Utilizing Excel functions for basic data analysis and reporting.
• Provide essential data support to other teams by giving accurate and timely information.
• Conduct detailed investigations into discrepancies and irregularities in parcel movements.

• Bachelor's degree in a relevant field.
• At least 3 years of experience in utilizing excel and data analysis.
• Logistics experience is good to have.
• Advanced proficiency in Excel, including VLOOKUP, and pivot tables.
• Strong attention to detail, proactive mindset, and ability to analyze data with precision.
• Excellent communication skills to report information effectively
• Motivated and energetic, with the ability to thrive in a fast-paced logistics environment.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.