Implementation Specialist (Night Shift)

We are seeking a highly motivated and experienced Senior Product Specialist to join our Professional Services team. The Senior Product Specialist will be responsible for leading the event tech implementation projects, including registration, webiste and others. They will ensure a seamless and efficient experience for event planners and attendees. This role requires strong project management knowledge, communication skills, attention to detail, and a deep understanding of event registration processes and technology.

• Lead and manage the implementation of event tech solutions , including setup and configuration of registration systems, management of registration data, and reporting.
• Develop and implement registration strategies to improve the attendee experience, reduce registration errors, and increase efficiency.
• Collaborate with cross-functional teams, including Marketing, Sales, and Customer Experience, to ensure a seamless event experience for attendees.
• Stay current on industry best practices and technology advancements in event registration and make recommendations for improvements as needed.
• Review and approve attendee communications, such as registration confirmations and reminders, to ensure accuracy and consistency.
• Maintain accurate records and databases to support event registration and track progress.
• Working with other teams and departments to escalate, resolve and/or follow up on issues
• Debriefing with relevant teams or team members after an issue to identify opportunities to improve processes, documentation and resources and/or product improvements
• Creating documentation to be shared for internal training or customer training, as needed
• Participating in product and feature testing to prepare for upcoming releases and updates
• Sharing product feedback based on the customer issues, challenges and requests that have been identified in addressing technical support escalations
• Execute Support escalation with 3rd level support / 3rd Party Suppliers

 

There is the opportunity to learn and be involved at every point of the company while helping and building relationships with a wide range of EventMobi clients across the world.

• Candidate must possess equivalent work experience
• 2+ years of experience in software implementation or website building
• High Recommended knowledge of event registration technology and processes
• Great leadership and project management skills
• Ability to prioritize and manage multiple projects simultaneously
• Possess an analytical mindset to address complex issues and find solutions
• Open and receptive to feedback on projects and tasks that are assigned
• Strong attention to detail with a focus on producing high quality work
• Strong organizational skills and the ability to manage multiple projects and tasks at the same time
• Able to estimate and provide realistic timelines for delivery
• Strong verbal and written communication skills with excellent comprehension skills
• Positive attitude, high energy, proactive, hardworking, and goal oriented
• Able to work well in a team or independently with minimal supervision
• Must be a team player who is receptive to new ideas, and can easily adapt to change
• Flexible, accommodating and able to go above and beyond the basic expectations when required
• Open to working weekends and/or outside of regular work hours to ensure projects are completed on time

 

What we hope you will bring to the team:

• An empathetic desire to help. For you, a project or task isn’t just something that needs to be completed but is an opportunity to understand the customer’s needs and deliver above their expectations.
• Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking time to listen and understand.
• You would consider yourself technical and can easily learn how to use new tools and programs.
• You are process driven but also know how to troubleshoot and solve complex issues independently and on the go.
• We are looking for a team that is passionate about delighting our customers.

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.