Implementation Specialist (with HTML and CSS experience)

We're looking for a passionate team member who will partner with some of the auto industry's top brands to understand their business pain points and goals, and to recommend scalable solutions. The ideal candidate will have previous project management and customer relationship experience and is passionate about providing an exceptional experience for every customer. The Implementation Specialist will work with clients to launch eCommerce selling channels, including site setup, technical support, and new customer training.

• Use logic and methods to solve technical problems with effective solutions
• Set appropriate objectives & workload for the client while establishing clear direction
• Learn and apply industry, company, product knowledge to solve problems
• Maintain two-way dialogue with clients on work and results and support our customers on the phone and over email to resolve their issues accurately and as quickly as possible
• Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues.
• Learn industry best practices, trends, technology, and other information affecting clients’ businesses; can discuss multiple aspects and impacts of issues and see how it may impact future results

• 1-3 years Project Management and Implementation experience, managing 15+ projects simultaneously
• Prior experience working in a technical customer facing role, and can lead your insight into processes, communication, and escalation procedures
• A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers
• High proficiency in supporting customers via phone and email
• A proven track record of meeting and exceeding assigned metrics
• An understanding of or previous experience in eCommerce; technical experience with websites a plus!
• Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus!
• Auto industry experience is nice to have!

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.