Inside Sales Specialist (NighShift)

We’re seeking a qualified Inside Sales Specialist to research target customers, build outboundcampaigns, respond to leads, qualify opportunities, and support the pre-sales process for our NorthAmerican sales team!

• Develop and implement sales enablement strategies to enhance sales performance and
  drive revenue growth.
• Work closely with sales leadership and stakeholders to understand business objectives and
  align sales enablement programs to meet those goals.
• Work in a “pod” environment with your peers, sharing lead generation, research
  development, sales development, and sales operations tasks.
• Collaborate with cross-functional teams, including marketing and operations, to ensure sales
  enablement programs are aligned with company messaging and offerings.
• Monitor and report on the effectiveness of sales enablement programs and adjust strategies
  accordingly.
• Stay current on industry trends and best practices in sales enablement.

• Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• Proven experience in customer success, account management, or a similar client-facing role.
• 5-7 years working in Client Services or Operations role for BPO company.
• Excellent English communication (verbal and written) and interpersonal skills, with the
  ability to build rapport and establish strong relationships with customers.
• Strong problem-solving and conflict resolution skills, with the ability to navigate challenging
  situations and find mutually beneficial solutions.
• Strategic mindset, with the ability to understand customers' business goals and align our
  solutions to help them achieve success.
• Analytical skills, with the ability to gather and interpret customer data, identify trends, and
  provide data-driven recommendations.
• Familiarity with CRM systems and customer success tools (e.g., Gainsight, Totango, etc.).
• Proactive and self-motivated, with the ability to work independently and as part of a cross-
  functional team.
• Must be willing to work on a Hybrid Setup; Office Location: BGC, Nighshift

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.