Instructor Operations Coordinator

We are hiring an Instructor Operations Coordinator to help us reach more students and instructors worldwide. We’re looking for an amazing person who is excited about our mission and can support our Instructor Operations programs. You will directly report to the Instructor Team and provide support by equipping instructors with all of the tools and training they need to provide world-class lessons in our Computer Science, Math, and English programs.

• Support the instructor team by ensuring that instructors have the training, tools, and logistics in place to teach effectively
• Master a variety of in-house and support software applications that our instructors will utilize and answer questions that they have on them
• Proactively flag issues in the operations process and escalate issues as necessary
• Respond to Instructor and parent inquiries in a timely manner
• Duties include Onboarding Dashboard monitoring, First Class Shadow (FCS) tasks, Instructor Reviews Shadow booking, Fountain pipeline ownership from Initial Offer Letter (IOL), Halp Triage channel monitoring, Acuity and calendaring system management, inbox management, Payroll processes and data entry, and the processing of I-9 work authorizations

• Candidate must possess at least a Bachelor’s/College Degree
• At least 1 to 2 years of related work experience in Data Entry and Administrative Functions
• Proficient in using Microsoft Office applications (Word, Outlook, and Excel)
• Provide prompt and professional client service at all times
• Deliver high level of data accuracy and high data entry key stroke (at least 35 WPM)
• Organized and systematic in handling multiple tasks
• Must have effective planning, organizational skills and can work under pressure
• High attention to detail, dependable with value for work ethics and customer service
• Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
• Excellent communication skills, both written and oral

We are HGS Offshore Staffing Solutions, a premier global partner in building offshore teams in the Philippines, with over 1,500 professionals across Metro Manila and Cebu.

Our goal is to ignite global potential by connecting exceptional talent with companies worldwide. We are committed to propelling your career forward by providing opportunities for growth, where your expertise can flourish in any field. Here, you'll have access to global industries, continuous training opportunities, and a culture where your voice always matters.

At HGS, we go beyond recruiting talented individuals, we cultivate a vibrant community. You'll be able to grow alongside your peers through professional development opportunities at your fingertips and connect with teammates during exciting company events. Our monthly huddles keep you connected with your team and colleagues. We also foster a dynamic community with our charity initiatives, reminding us that our careers can make a real difference. Whether you work remotely or side-by-side, you are always part of the team at HGS.